Service Quality

Reception Desk in the Academic Success Center

Our Service Quality Statement

Listening
We anchor our services in students’ needs. We listen to all questions and requests with compassion and without preconceptions. We listen for understanding to students and to each other.

Respecting Uniqueness
We serve each person, whether student or employee, as a unique human being with their own concerns, hopes and perspectives. We all come to each interaction with personal and cultural experiences that merit mutual respect.

Making Pathways Clear
We know that students’ lives and the life of our community can be transformed when each student achieves educational success. Therefore, we help others efficiently navigate their path to make success possible.

Approved by Minneapolis College President’s Council, April 21, 2015

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