Student Complaint Definitions
A concern is something that relates to, is of importance or interest to or affects a student. If you have a concern, it is an informal method of communicating something to the school. If you have a concern, you simply want someone to know about it, but do not necessarily want someone to follow up with you.
A grievance is a written claim raised by a student, alleging improper, unfair, arbitrary or discriminatory action by an employee involving the application of a specific provision of a College rule/regulation or a board policy or procedure such as:
- The interpretation of the specific provision of a rule or regulation, OR
- The application of a rule or regulation in other than a uniform manner, OR
- The application of a rule or regulation other than in accordance with the provisions of the rule.