Student Complaint Definitions


A concern is something that relates to, is of importance or interest to or affects a student. If you have a concern, it is an informal method of communicating something to the school. If you have a concern, you simply want someone to know about it, but do not necessarily want someone to follow up with you.


A complaint is initially an oral claim by a student alleging improper, unfair, arbitrary or discriminatory treatment. The complaint and its details should be submitted in writing for purposes of follow-up and required College record keeping. College Policy 4.10, Part 2. If you have a complaint, you would like the appropriate person to follow up with those involved. This includes contacting you by the method indicated when you file your complaint as well as conducting a Fact Finding Inquiry to determine the background.


A grievance is a written claim raised by a student, alleging improper, unfair, arbitrary or discriminatory action by an employee involving the application of a specific provision of a College rule/regulation or a board policy or procedure such as:

  1. The interpretation of the specific provision of a rule or regulation, OR
  2. The application of a rule or regulation in other than a uniform manner, OR
  3. The application of a rule or regulation other than in accordance with the provisions of the rule.

College Policy 4.10, Part 3


“Retaliation includes, but is not limited to, intentionally engaging in any form of intimidation, reprisal or harassment against an individual because he or she made a complaint under this policy or assisted or participated in any manner in an investigation, or process under this policy, regardless of whether a claim … is substantiated... Retaliation may occur whether or not there is a power or authority differential between the individuals involved.”

College Policy 2.01, Part 2, Subpart F