Good business requires successful communication and successful communication rests on sound interpersonal skills and effective telesales and telephone marketing. Learn the skills to maintain good communication skills with customers and to give first-class service on the phone and throughout your work using current technology tools. This program combines computer skills, lecture, discussion, role playing and skills practice.
To earn the certificate, you must complete the following core classes:
In addition, you must complete four of the following electives:
Fees: $269 for core classes. Prices vary for the electives. Upon completion, you will receive the Customer Service Specialist Series (CSSS) certificate.
For further information, contact Su Mackey at 612.659.6500 or Susan.Mackey@minneapolis.edu
NOTE: To take advantage of series pricing, you must register by phone, mail, or in person.
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