Beyond Safety First
Friendly. Helpful. Reliable. These are the qualities the Minneapolis Community and Technical College (MCTC) community values in the College’s Public Safety department.
The MCTC Public Safety department is the primary unit on campus for supporting the personal safety of MCTC students, employees and visitors. Each day, officers work to build positive relationships with the community and to develop a high level of trust among those they serve.
“The best part about my job is helping others,” said Director of MCTC Public Safety Curt Schmidt. “Each person in Public Safety is willing to do what it takes to protect and serve this community.”
The Public Safety department consists of 13 officers, each one dedicated to upholding the department’s goal of providing excellent customer service. Whether it’s providing timely and valuable responses to questions they receive, going the extra mile to follow up with a customer when it’s not required, or working toward a positive outcome in a difficult situation, members of the department demonstrate their commitment to keeping those they serve a priority.
“I like to think of Public Safety as part of a positive and successful educational experience at MCTC,” said Rick Hyde, a public safety officer at MCTC. “Providing great customer service is how we contribute to that experience.”
There are a variety of ways Public Safety helps the MCTC community:
- Personal Safety Escorts to and from anywhere within a two-block radius of campus
- Fast response to emergencies when you call the Emergency line (612-659-6900)
- Medically trained Public Safety officers who respond during medical emergencies and initiate local emergency medical response, when required
- Investigation of theft, vandalism, identity theft and other crimes
- Campus lost and found
- Parking permit registration and distribution
- Personal safety and crime prevention presentations
- Vehicle assistance: lockouts and jumpstarts
Public Safety officers strive to maintain an approachable and friendly style in everything they do. They welcome the opportunity to talk with classes, student groups or individuals about Public Safety services and are available to answer any questions individuals may have. In addition, they encourage openness among the MCTC community regarding the reporting of crimes and suspicious activity, offering help, support and the assurance that information reported is kept confidential.
“We want people to share their thoughts, feelings and experiences with us on an on-going basis,” said Schmidt. “Even the smallest piece of information may help us avert an event that may cause someone harm, undue stress or a negative experience.”
While Public Safety officers may encounter a variety of situations and play numerous roles on campus during the course of a day, the highlight of their job is simply doing what they can to serve others.
“At the end of the day, knowing I’ve been able to help others and resolve issues is the most rewarding part of this job,” said MCTC Public Safety officer Rory Chavez.
Published March 2012