Student Complaint Definitions
Concern: A concern is something that relates to, is of importance or interest to or affects a student. If you have a concern, it is an informal method of communicating something to the school. If you have a concern, you simply want someone to know about it, but do not necessarily want someone to follow up with you.
Complaint: A complaint is initially an oral claim by a student alleging improper, unfair, arbitrary or discriminatory treatment. The complaint and its details should be submitted in writing for purposes of follow-up and required College record keeping. College Policy 4.10, Part 2. If you have a complaint, you would like the appropriate person to follow up with those involved. This includes contacting you by the method indicated when you file your complaint as well as conducting a Fact Finding Inquiry to determine the background.
Grievance: A grievance is a written claim raised by a student, alleging improper, unfair, arbitrary or discriminatory action by an employee involving the application of a specific provision of a College rule/regulation or a board policy or procedure such as:
- The interpretation of the specific provision of a rule or regulation, OR
- The application of a rule or regulation in other than a uniform manner, OR
- The application of a rule or regulation other than in accordance with the provisions of the rule.
College Policy 4.10, Part 3.
Retaliate/Retaliation: “Retaliation includes, but is not limited to, intentionally engaging in any form of intimidation, reprisal or harassment against an individual because he or she made a complaint under this policy or assisted or participated in any manner in an investigation, or process under this policy, regardless of whether a claim … is substantiated... Retaliation may occur whether or not there is a power or authority differential between the individuals involved.” College Policy 2.01, Part 2, Subpart F.