All Minneapolis Community and Technical College and Metropolitan State Minneapolis campus buildings will be closed Thursday, Nov. 27–Sunday, Nov. 30.

The campus will resume normal business hours on Monday, Dec. 1.

Student Services

Student Complaint Definitions

 

Concern: A concern is something that relates to, is of importance or interest to or affects a student. If you have a concern, it is an informal method of communicating something to the school. If you have a concern, you simply want someone to know about it, but do not necessarily want someone to follow up with you.

Complaint: A complaint is initially an oral claim by a student alleging improper, unfair, arbitrary or discriminatory treatment. The complaint and its details should be submitted in writing for purposes of follow-up and required College record keeping. College Policy 4.10, Part 2. If you have a complaint, you would like the appropriate person to follow up with those involved. This includes contacting you by the method indicated when you file your complaint as well as conducting a Fact Finding Inquiry to determine the background.

Grievance: A grievance is a written claim raised by a student, alleging improper, unfair, arbitrary or discriminatory action by an employee involving the application of a specific provision of a College rule/regulation or a board policy or procedure such as:

  1. The interpretation of the specific provision of a rule or regulation, OR
  2. The application of a rule or regulation in other than a uniform manner, OR
  3. The application of a rule or regulation other than in accordance with the provisions of the rule.

College Policy 4.10, Part 3

Retaliate/Retaliation: “Retaliation includes, but is not limited to, intentionally engaging in any form of intimidation, reprisal or harassment against an individual because he or she made a complaint under this policy or assisted or participated in any manner in an investigation, or process under this policy, regardless of whether a claim … is substantiated... Retaliation may occur whether or not there is a power or authority differential between the individuals involved.” College Policy 2.01, Part 2, Subpart F.

MCTC 2