Who can file a concern, complaint or grievance?
A concern, complaint or grievance may be filed by any student who has experienced a concern or an issue that is cause for a complaint or grievance involving MCTC. This includes former students as well as PSEO, Jump Start, TRIO, CECT or anyone else affiliated with MCTC in a student-like relationship. Complaints or grievances filed more than calendar year after the incident or at which time the student should have known of it, will be treated as concerns in most circumstances.
A complaint may also be filed by a student who personally observed an incident that falls within the student complaint officer’s jurisdiction, even if that student was not personally involved.
Students with concerns or complaint about other students’ conduct (harassment, bullying, intimidation or other inappropriate behavior covered by the Student Code of Conduct), cannot file a complaint within the student complaint process. Instead, they should file their report with a student conduct officer.
Student Complaints may be filed regarding general issues as well as issues falling under the college’s non-discrimination and sexual violence policies if it involves a non-student.