The Office of Student Rights and Responsibilities (OSRR) houses Minneapolis Community and Technical College (MCTC) Student Complaint Officer and Student Conduct Officers. OSRR is part of the Student Support Services Center, located at T.2300.
Student Complaint Officer
The Student Complaint Officer manages the MCTC Student Complaint Process. Students may file student concerns, complaints and grievances involving the MCTC community. Students are encouraged to attempt to resolve their issue with the relevant individual prior to filing a complaint or grievance; however, we realize this may not always be possible or proper.
The Student Complaint Officer conducts a Fact Finding Inquiry regarding all complaints and grievances in which the student follows through. Conducting the inquiry may include interviewing Complainants (complaining parties) and/or or other persons with knowledge of the situation as well as soliciting background documents and information from those involved. Fact finding Inquiries are not conducted for student concerns since they are not formal complaints or grievances. However, the Student Complaint Officers will respond to all submitted student concerns and advise the relevant department of the concern.
PLEASE NOTE: It is violation of college policy to retaliate against a student for filing a concern, complaint or grievance.
Student Conduct Officers
The Student Conduct Officers at MCTC serve as the principal college conduct officers and meet with students regarding violation of college policies. The Student Conduct Officers also serve as a resource to College departments in matters concerning due process issues related to student conduct/discipline; responding to concerns of faculty, staff, students and/or parents regarding the Student Code of Conduct.
The Student Conduct Officers also:
- Oversee the College conduct system based on the Student Code of Conduct, including both behavioral and academic dishonesty;
- Maintain disciplinary record-keeping process in compliance with College policy on student records;
- Investigate student behavior and interpret College policy in relation to student behavior;
- Ensures College policies and procedures reflect state and federal policies regarding conduct issues; and
- Develop and implement training programs to educate the College community about the Student Code of Conduct, conduct process and conflict resolution skills.
The Office of Student Rights and Responsibilities offers a mediation program, R.O.O.T. Resolving Our Own Troubles. Initially, some individuals participating in the Student Complaint Process will be offered this option. This program is available on a voluntary basis for students prior to filing certain complaints or grievances or after certain complaints or grievances have been filed.
Generally, mediation is an opportunity for the people involved to attempt to resolve their issue(s) with the help of a neutral 3rd party. MCTC’s program will use the Transformative Mediation approach. This approach helps parties to figure out what people are doing and why they are doing it. It also creates the “greatest likelihood that both parties will be genuinely happy with the outcome and the process.” It does this by placing as much control as possible into the parties’ hands, “while providing the kind of support that helps them make the best possible decisions about what to do with their dispute.”
For more information about this mediation program, please click and download our mediation brochure. If you are interested in participating in the ROOT Mediation program please download this Mediation Request Form and submit it to the Office of Student Rights and Responsibilities located in T.2300 or by email at email@example.com.