College Policy 4.10
Student Complaints and Grievance Policy
Part 1. Philosophy
All students at MCTC have the right to due process for resolution of complaints and grievances against the College related to the interpretation of a specific rule or regulation or the application of the rule or regulation.
Part 2. Definition of Student Complaint
A complaint is initially an oral claim by a student alleging improper, unfair, arbitrary or discriminatory treatment. The College may ask the student to submit the complaint and its details in writing for purposes of follow-up and required College record keeping.
Part 3. Definition of Student Grievance
A grievance is a written claim raised by a student, alleging improper, unfair, arbitrary, or discriminatory action by an employee involving the application of a specific provision of a College rule/regulation or a board policy or procedure such as:
- The interpretation of the specific provision of a rule or regulation, OR
- The application of a rule or regulation in other than a uniform manner, OR
- The application of a rule or regulation other than in accordance with the provisions of the rule.
NOTE: In all instances that follow, the term days does NOT include Saturdays, Sundays, holidays, or breaks in the academic year.
Date effective: 7/1/1999
Date last amended: 7/1/1999